Job: Call Center Operator

Title Call Center Operator
Department Office
Wage $15.00
Location Isabella County Transportation Commission (I-Ride) Mt. Pleasant, MI 48858
Job Information

The Call Center Operator performs routine duties in the dispatch office that includes answering telephones, data entry and customer service.

Part-time – Hourly Position – Up to 30/week

Computer and phone experience preferred.

Essential Functions

  • Handle incoming calls from customers and schedule calls accordingly.
  • Collect and accurately enter customer information and trip data.
  • Respond to customer inquiries or direct them to appropriate resources.
  • Use computer software itinerary planning system, as well as written materials (maps, schedules and fare charts), to provide up-to-date information regarding services.
  • Maintain a positive attitude while engaged with customers.

Knowledge

  • Knowledge of standard office equipment including the personal computer and have the understanding of various and specialized software.
  • Working knowledge of modern office practices and procedures.

  Skills

  • Ability to maintain good working relationship with customers, employees and department staff.
  • Effective oral and written communications skills, including the ability to clearly express thoughts to others and exchange information.
  • Strong data entry skills, alpha and numeric.

 

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