Job: Call Center Operator

Title Call Center Operator
Department Office
Wage 15.00
Location Mt. Pleasant, MI
Job Information

The Call Center Operator performs routine duties in the dispatch office that includes answering telephones, data entry and customer service.

Part-time – Hourly Position – Up to 30/week

Computer and phone experience preferred.

Essential Functions

  • Handle incoming calls from customers and schedule calls accordingly.
  • Collect and accurately enter customer information and trip data.
  • Respond to customer inquiries or direct them to appropriate resources.
  • Use computer software itinerary planning system, as well as written materials (maps, schedules and fare charts), to provide up-to-date information regarding services.
  • Maintain a positive attitude while engaged with customers.

Knowledge

  • Knowledge of standard office equipment including the personal computer and have the understanding of various and specialized software.
  • Working knowledge of modern office practices and procedures.

  Skills

  • Ability to maintain good working relationship with customers, employees and department staff.
  • Effective oral and written communications skills, including the ability to clearly express thoughts to others and exchange information.
  • Strong data entry skills, alpha and numeric.

 

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